How to Contact LinkedIn Directly

Verified support channels, when to use them, and what to expect

LinkedIn doesn’t make direct support easy — but there are ways to reach them when your account is restricted, your billing is incorrect, or you simply need real human help.

Below is the most complete, up-to-date guide for contacting LinkedIn, including every legitimate support method AND all known LinkedIn support email addresses.

Why You Might Need to Contact LinkedIn

Before we get into the channels themselves, here are the most common reasons people reach out:

Account & Access Issues

Your account was restricted or temporarily suspended
You need to verify your identity
You were logged out due to suspicious activity
Two-factor authentication isn’t working

Billing & Subscription Questions

You were charged incorrectly
You need to cancel Premium, Recruiter, or Sales Navigator
You want a refund
Your invoice is missing or incorrect

LinkedIn Feature Problems

Messaging delivery issues
Sales Navigator sync issues
InMail problems
Analytics discrepancies
LinkedIn Ads performance or billing issues

Company Page, Profiles & Content

Someone misrepresented your company
You need admin access restored
You’re dealing with impersonation
You want to report stolen content or trademark abuse

Automation & Network Safety Alerts

Your account was flagged for unusual activity
Your profile is asking for identity verification
You received warnings related to outreach volume

Every Legitimate Way to Contact LinkedIn (Ranked from Most Effective to Least)

1. LinkedIn Support via Help Center (Fastest Path)

URL: https://www.linkedin.com/help/linkedin
Best for: Account access, restrictions, billing, technical issues

This is LinkedIn’s official front door for support requests.
You must be logged in or complete their identity verification checkpoint to submit a case.

How to use it:

Go to the Help Center
Search your issue
Scroll down until you see "Contact Us" or “Share more details”
Submit a ticket

Pro tip: Choosing the Billing or Account Access category usually routes you to a human faster.

2. LinkedIn Premium / Sales Navigator / Recruiter Support

URL:

Premium: https://www.linkedin.com/help/linkedin/ask/TS-NVPM
Sales Navigator: https://www.linkedin.com/help/salesnavigator
Recruiter: https://www.linkedin.com/help/recruiter

Best for: Paid users needing priority support

Paid plans get better response times.
Sales Navigator in particular has dedicated reps and faster SLAs.

Use this if:

Your Sales Navigator isn’t syncing
You need invoice corrections
Seats need to be transferred
A team member lost access

3. LinkedIn Business Support (for Pages & Ads)

URL: https://www.linkedin.com/help/linkedin/ask/lv-dashboard
Best for:

LinkedIn Ads billing or delivery issues
Company Page access disputes
Verified business identity appeals

This is the most direct pipeline for company-related problems.

If you're running LinkedIn Ads or have a LinkedIn Page representing a brand, use this route.

4. LinkedIn Identity Verification Team

Triggered automatically via email or login screen.

Best for:

Suspicious activity locks
Government ID uploads
Profile verification issues

You usually cannot proactively contact this team; they contact you via a system-triggered workflow.

Watch for emails from:
@linkedin.com or @support.linkedin.com

5. In-App “Report a Problem”

Path: LinkedIn App → Profile Photo → Settings → Help Center → “Report a Problem”

Best for:

Bugs
Mobile app issues
Broken features

This is underrated — mobile submissions often get faster triage than desktop ones.

6. LinkedIn Safety & Trust Team

URL: https://www.linkedin.com/help/linkedin/ask/TS-TRUST
Best for:

Harassment
Impersonation accounts
Fake profiles
Copyright or trademark violations

If someone is impersonating you, your company, or your employees, this is where to go.

7. LinkedIn Legal & Copyright Department

DMCA Takedowns:
https://www.linkedin.com/help/linkedin/answer/a1339403

Trademark Complaints:
https://www.linkedin.com/help/linkedin/ask/TS-TRDMK

Best for:

Stolen content
Fake profiles using copyrighted material
Misuse of company logos
Legal removal requests

These departments respond quickly because they are legally required to review claims.

8. LinkedIn Ads Chat Support (Available in Some Regions)

Where to find it:
Inside Campaign Manager → Help → “Contact Support” → Chat

Best for:

Ads rejected incorrectly
Billing issues
Optimization questions

This is the closest thing LinkedIn has to “live chat,” but it’s limited to advertisers.

9. LinkedIn Twitter/X Support (Limited)

Handle: @LinkedInHelp
Best for: Quick triage, not full resolution

They often redirect you back to the Help Center, but it can help escalate time-sensitive issues.

10. LinkedIn Corporate Headquarters (Last Resort)

Mailing address:
LinkedIn Corporation
1000 W. Maude Avenue
Sunnyvale, CA 94085 USA

Best for:

Legal notices
Documentation requiring certified mail
Escalations that failed through all other channels

Not a primary support method — but it’s legitimate.

11. Direct LinkedIn Support Emails (Use With Caution)

LinkedIn does not publicly advertise support email addresses, and many are routed through automated systems, but they do exist and have historically been used by internal teams and customers worldwide.

Below is a consolidated list of known LinkedIn support inboxes, what they’re used for, and whether they typically respond.

Common LinkedIn Support Email Addresses

support@linkedin.com
Historically active; many replies auto-redirect to the Help Center.
Best for: General support inquiries

support@cs.linkedin.com
Active. Routes directly into LinkedIn’s Customer Service queue.
Best for: Account access issues, restricted accounts

linkedin_support@cs.linkedin.com
Active. Most common reply-from address when LinkedIn responds.
Best for: Following up on existing support cases

customerservice@linkedin.com
Often redirects to Help Center pages.
Best for: Billing and login questions

customer_service@linkedin.com
Low response rate.
Best for: General inquiries

cs@linkedin.com
Responses inconsistent; used for internal routing.
Best for: Escalations

helpdesk@linkedin.com
Primarily internal; external responses vary.
Best for: Technical issues

mobile_support@linkedin.com
Active and mobile-focused.
Best for: LinkedIn app issues (iOS/Android)

linkedin_fr@cs.linkedin.com
Region-specific.
Best for: French-language support requests

Most Reliable Emails

These three produce the highest response rates:

Least Reliable Emails

These often bounce or redirect:

Which Methods Actually Work Fastest?

For restricted accounts:

→ Help Center ticket + ID verification workflow

For billing issues:

→ Premium/Sales Navigator support form

For company impersonation:

→ Safety & Trust or Legal Department

For LinkedIn Ads issues:

→ Campaign Manager chat

For “I can’t log in”:

→ Account recovery form → https://www.linkedin.com/uas/request-password-reset

Tips When Contacting LinkedIn by Email

If you do choose to email support directly, here’s how to maximize your chances of a response:

Use a clear subject line
Include the exact email tied to your LinkedIn account
Attach a screenshot of the issue/error
Add a brief explanation (3–4 sentences)
If using outreach tools, clarify they’re cloud-based and compliant (important)